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Grievance Redressal & Compliance Officer
In accordance with the Information Technology Act 2000, the Consumer Protection (E-Commerce) Rules, 2020, and RBI Payment Gateway guidelines, the details of our designated Grievance Officer are provided below for customer grievance resolution:
Grievance Officer Contact Coordinates
Name: S. Ramakrishna
Designation: Grievance & Nodal Compliance Officer
Entity: Sri Guru Raghavendra Enterprises (Operating as Dhanashvi Wooden Articles)
Office Address: Plot No. 42, Artisan Craft Zone, Nacharam Industrial Area, Hyderabad, Telangana 500076, India
Direct Grievance Email: grievance@dhanashvi.com
Helpline Phone: +91 98765 43210 / +91 90000 00001
Working Hours: Monday through Saturday, 9:30 AM to 6:00 PM IST
Service Level Commitment: All grievances are acknowledged within 48 hours and resolved within 30 calendar days of receipt.